Team Lead IT Support - Remote

Overview

Booking.com is looking for an IT Support Desk Team Lead who is excited about serving as a leader and strategically addressing the IT challenges within Booking.com. As a Team Leader you will play a big part in driving efficient and effective service by developing your team members.

In Short

• Lead the IT Support Desk team at Booking.com.
• Provide excellent technical support to the workforce.
• Manage hardware and software issues efficiently.
• Ensure a positive customer experience.
• Participate in knowledge base article creation.
• Identify and resolve recurring IT problems.
• Guide and empower team members.
• Maintain effective communication with stakeholders.
• Participate in on-call rotation schedules.
• Contribute to team performance assessments.

Requirements

• Experience in supporting desktop hardware and peripherals.
• Strong knowledge of Windows and Apple operating systems.
• Understanding of DNS, DHCP, and Active Directory.
• Experience with ticketing systems.
• Knowledge of networking troubleshooting.
• Outstanding communication skills in English.
• Experience with mobile device support.
• Ability to perform root cause analysis.
• Experience imaging machines with SCCM or similar.
• Leadership and team management skills.

Benefits

• Generous relocation package for candidates moving to São Paulo.
• Opportunity to work with the latest technologies.
• Dynamic and innovative work environment.
• Career growth opportunities within Booking.com.
• Supportive team culture.