IT Support Team Lead - Remote

Overview

This is a superb opportunity for the person with the right combination of hands on and leadership skills to work in a dynamic and innovative technology company. If you have an empathic approach, phenomenal conversational abilities, and a proactive mentality, we'd love to hear from you! This role will support our offices and employees in Concord, MA, Cambridge, MA, Norwalk, CT, Miami, FL, and remote North and South American employees.

In Short

• Manage and prioritize the IT workload for the region, including support requests, new hire setup, hardware orders, video conference room management, office IT equipment support
• Hands-on position with personal responsibility for some tasks
• Primary escalation point for US IT Support and local teams
• Develop and improve processes for IT Support
• Collaborate on IT strategy with the global IT team
• Travel to other US offices as required

Requirements

• 5 years of proven experience in IT support in a corporate environment
• Experience handling IT support requests
• Familiarity with collaboration tools like Slack and Zoom
• Experience with MDM solutions, such as JAMF Pro and InTune
• Knowledge of Identity Access Management solutions like OKTA
• Understanding of technical IT processes like scripting, automation, and CLI’s
• Solution-driven mentality for complex problems

Benefits

• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Development Dollars for career growth
• Travel Discounts
• Competitive retirement and health plans