IT Support Manager - Remote

Overview

As an IT Support Manager at KAYAK, you will lead a dynamic IT support team, solve complex technical challenges, and ensure seamless operations for a growing organization in the travel industry.

In Short

• Manage and prioritize IT workload for the region.
• Hands-on position managing US IT Team.
• Primary escalation point for US IT Support.
• Develop and improve IT support processes.
• Collaborate on IT strategy with global team.
• Occasional travel to other US offices.

Requirements

• 5 years of experience in IT support.
• Experience with IT support requests management.
• Proficient in collaboration tools like Slack and Zoom.
• Knowledge of MDM solutions (JAMF Pro, InTune).
• Familiarity with Identity Access Management (OKTA).
• Experience with scripting and automation.
• Solution-driven mentality for complex problems.

Benefits

• Company-paid therapy sessions.
• Company-paid subscription to HeadSpace.
• Annual company-wide week off.
• No meeting Fridays.
• Paid parental leave.
• Generous vacation and birthday time off.
• Paid volunteer time.
• Development opportunities and leadership training.
• Travel discounts.
• Fun quarterly events.