Support Manager - Remote

Overview

The role involves managing a growing support team, focusing on continuous improvement and client satisfaction across multiple products and regions.

In Short

• Manage a team of support professionals.
• Ensure high standards of client satisfaction.
• Analyze product malfunctions and report issues.
• Support team during busy periods.
• Collate client feedback for product improvements.
• Provide consultation on effective platform use.
• Maintain documentation and records.
• Oversee monthly ticket calibration.

Requirements

• 5+ years as a Support Manager in a SaaS environment.
• Excellent verbal and written communication skills.
• Ability to develop product knowledge in new sectors.
• Experience managing remote and in-office teams.
• Experience in aligning team values and behaviors.

Benefits

• Opportunity to lead in a growing market.
• Work with a dedicated and experienced team.
• Drive initiatives and bring new ideas.
• Collaborate with a global team.