Manager, Care Support - Remote

Overview

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. We provide tailored mental health services through our innovative platform, partnering with over 450 companies to deliver best-in-class outcomes.

In Short

• Lead day-to-day operations of the Care Support team.
• Design and implement customer support policies.
• Coordinate with Operations and Product teams.
• Build documentation for internal education.
• Maintain Zendesk reporting and dashboards.
• Focus on team performance and continuous improvement.
• Manage a growing team of Team Leads.
• Ensure high satisfaction for members and clinicians.
• Drive strategic initiatives and improvements.
• Thrive in a fast-paced environment.

Requirements

• Experience in operations management.
• Exceptional problem-solving skills.
• Strong leadership abilities.
• Excellent communication skills.
• Proficient in data analysis.
• Expertise in Zendesk or similar systems.
• Ability to manage targets autonomously.
• Experience in a healthcare environment is a plus.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Yearly allotment of therapy visits.
• Competitive paid time off policies.
• Parental leave after 6 months tenure.
• Access to wellness programs.
• Professional development reimbursement.
• Donation matching for charitable causes.