Support Manager - Remote

Overview

The Support Manager at Tanium leads a team of Support and Technical Account Managers to ensure customer satisfaction by resolving technical issues and improving the overall customer experience.

In Short

• Build and manage a team of Support and Technical Account Managers.
• Coach team members to deliver effective customer support.
• Monitor customer-focused metrics to meet organizational goals.
• Facilitate feedback to improve customer experience.
• Engage with customers to ensure satisfaction.
• Ensure 24x7 support through effective hand-offs.

Requirements

• 5+ years of experience in a software support organization.
• Strong judgment and decision-making skills.
• Ability to work independently and manage tasks.
• Excellent influencing and communication skills.
• Strategic thinking and management capabilities.

Benefits

• Volunteer time off to contribute to community causes.
• Inclusive and diverse work environment.