IT Support Manager - Remote

Overview

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

In Short

• Lead and manage the helpdesk team to solve inbound tickets.
• Ensure SLA’s are met and improve customer requests through analysis.
• Track and manage technology and policies for the company fleet.
• Research and develop IT best practices for systems and processes.
• Prepare training materials and manage inbound ticket requests.
• Assist top leaders with technology support.
• Collaborate with teammates to solve technology problems.
• Enforce company policy with vendor and app management.
• Manage company FAQ’s and knowledge base documentation.

Requirements

• 3-5+ years experience in a technical management capacity.
• Experience in a fast-growing company with SaaS products preferred.
• Proficient in driving results and solving complex problems.
• Team and goal-oriented with high output.
• Technical experience with G-Suite, Jamf, SAML, and networking.
• Mac and PC hardware support experience.
• Understanding of networking principles.

Benefits

• Health, dental, and vision insurance.
• 401k.
• Wellness reimbursement.
• Take what you need vacation policy.
• Generous parental leave for caregivers.