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Support Manager - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

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Overview

SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.

In Short

  • Processing requests from clients in Jira helpdesk system
  • Performance maintenance of the gaming infrastructure
  • Interaction with associated departments and partners’ helpdesk systems
  • Working on a schedule 2/2/3 or 5/2

Requirements

  • Higher or incomplete higher education / technical education is an advantage
  • B2 level of English
  • C1 level of Russian
  • Work experience in support of help desk systems is desirable

Benefits

  • Full-time work opportunities and flexible working hours
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • An additional 1 Day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events

SOFTSWISS

SOFTSWISS

SOFTSWISS is an international leader in iGaming software solutions, recognized for its innovative approach and ability to set market trends. Founded in 2009, the company has grown to employ over 2000 professionals across five offices in Poland, Georgia, and Malta. SOFTSWISS specializes in developing a wide range of products for the iGaming industry, including proprietary software that powers over 800 brands and processes more than 11 billion euros in bets monthly. With a mission to transform the iGaming landscape through technological innovation, SOFTSWISS is also the number one provider in the Crypto iGaming sector.

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