Technical Account Manager - Remote

Overview

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager to support clients of the SOFTSWISS Casino Platform. This role combines client communication, technical problem-solving, and cross-team coordination to ensure stable and effective platform operations.

In Short

• Act as the main technical contact between the Client and internal teams.
• Support clients with technical requests, incidents, and platform-related questions.
• Consult clients on product functionality, best practices, and operational workflows.
• Perform initial troubleshooting and technical investigation.
• Escalate complex issues to related teams.
• Prioritize and manage client requests according to urgency and impact.
• Collaborate with Product, QA, Development, and Infrastructure teams.
• Analyze client feedback for product improvements.
• Maintain internal knowledge base documentation.
• Act as a stakeholder for client-facing product improvements.

Requirements

• Fluency in English (B2 or higher).
• Fluency in Russian (C1 or higher).
• Fluency in Portuguese (B2 or higher).
• Strong communication and conflict resolution skills.
• Experience with business analysis and product management.
• Strong analytical thinking and problem-solving skills.
• Basic knowledge of HTML, CSS, JSON, and YAML.
• Experience with Git workflows and issue-tracking systems.
• Familiarity with monitoring and logging tools.
• Ability to prioritize multiple requests in a fast-paced environment.

Benefits

• Full-time remote work opportunities and flexible hours.
• Private insurance.
• Additional day off per calendar year.
• Sports benefit.
• Comprehensive Mental Health Programme.
• Free online English lessons.
• Generous referral program.
• Training and participation in professional conferences.