Technical Account Manager - Remote

Overview

As a Technical Account Manager at CrowdStrike, you will provide proactive technical support to our Premium Support customers, ensuring their success and satisfaction with our cybersecurity solutions.

In Short

• Serve as primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and product training.
• Advocate for customer needs with internal teams.
• Resolve technical issues and follow up with recommendations.
• Maintain control over escalated cases.
• Create knowledge base content for internal reuse.
• Identify renewal risks and collaborate on solutions.
• Support sales teams in account expansion opportunities.
• Drive support cases to timely resolution.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving skills.
• Ability to travel up to 25%.
• Professional fluency in English.
• Collaborative attitude.
• 3+ years of experience in Customer Success/Support.
• Bonus: CISSP or ITIL Certification.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.