Technical Account Manager - Remote

Overview

As a Technical Account Manager at Varicent, you will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships and adapting to evolving product offerings.

In Short

• Manage and nurture a designated client portfolio.
• Review impact of new features and assess against customer needs.
• Assist in configuring Varicent solutions based on customer requirements.
• Generate and communicate monthly performance reports.
• Analyze usage data to identify remedial actions.
• Support troubleshooting errors and advising on best practices.
• Identify growth opportunities for clients.
• Collaborate with the team for sustainable project growth.
• Participate in Success Planning Workshops.
• Review change management processes with internal stakeholders.

Requirements

• 7+ years of experience in IT Consulting or Enterprise Software Implementation.
• Bachelor’s Degree in a technical field or related business discipline.
• Experience with Query Based Languages and Relational Databases.
• Strong SQL and data manipulation skills.
• Excellent time management and organizational skills.
• Strong business communication skills.
• Experience in gathering and interpreting requirements.
• Ability to empathize with customers and understand their needs.
• Initiative to work with minimal oversight and adapt to changes.
• Preferred: Hands-on experience with Varicent software products.

Benefits

• Opportunity to innovate and build impactful solutions.
• Work in a diverse and collaborative team environment.
• Support for personal and professional growth.
• Engagement in redefining revenue optimization.
• Access to a range of global industry leaders.