Vice President, Customer Success - Remote

Overview

As the Vice President of Customer Success at Varicent, you will lead the Customer Success Manager (CSM) and Technical Account Manager (TAM) teams, driving customer outcomes and maximizing value from our SaaS solutions.

In Short

• Lead customer success teams across various segments.
• Drive customer outcomes, renewals, and expansion opportunities.
• Collaborate with internal teams to ensure customer satisfaction.
• Measure and report on customer health and success metrics.
• Recruit and develop a high-performing customer success team.
• Innovate customer success strategies tailored to customer needs.
• Address escalated client issues promptly.
• Establish operational OKRs for the team.
• Build relationships with key customer executives.
• Influence company-wide customer success culture.

Requirements

• 12+ years in Go-To-Market leadership positions within technology or SaaS.
• 5-7 years of experience managing senior leaders.
• Proven track record in customer engagement and retention.
• Strong communication skills across departments.
• Results-oriented with a focus on metrics.
• Ability to develop and implement successful strategies.
• Strong empathy for customers and passion for growth.
• Relevant Bachelor’s degree.

Benefits

• Opportunity to innovate and build impactful solutions.
• Work in a diverse and collaborative environment.
• Grow in a supportive and dynamic company culture.
• Access to continuous learning and development opportunities.