Vice President of Customer Success - Remote

Overview

As the Vice President of Customer Success at Well-Oiled Operations, you will design a high-performing client engine that enhances retention, referrals, and revenue.

In Short

• Lead a talented team to refine client touchpoints.
• Design systems for a seamless client journey.
• Manage a department of over 40 personnel.
• Drive retention and growth through strategic initiatives.
• Establish KPIs for performance visibility.
• Implement operational excellence across processes.
• Foster a collaborative team environment.
• Analyze engagement data to guide decisions.
• Ensure client satisfaction and success.
• Occasional travel for leadership sessions.

Requirements

• 8+ years in Customer Success or related fields.
• 5+ years in a Director or higher role.
• Experience leading large teams effectively.
• Proven track record in achieving retention goals.
• Strong analytical and communication skills.
• Proficiency with CRM and project management tools.
• Ability to design SOPs and optimize processes.
• Executive presence in high-stakes situations.
• Leadership style that inspires collaboration.
• Experience in fast-paced environments.

Benefits

• $190K-$235K base salary plus variable compensation.
• Culture focused on systems, excellence, and ownership.
• Mission-driven team environment.
• Opportunities for professional growth.
• Dynamic and collaborative work culture.
• Access to leadership and development resources.
• Flexible working hours.
• Supportive team atmosphere.
• Engagement in impactful projects.
• Recognition of performance and achievements.