Vice President of Customer Success - Remote

Overview

At Tutored by Teachers (TbT), we have scaled our mission to advance equity in education by serving tens of thousands of students with personalized learning. Partnering with a diverse array of school districts across the country, we now seek a talented and mission-driven leader to join our team. As Vice President of Customer Success, you’ll ensure that our school and district partners get maximum value from our high-dosage tutoring programs—supporting student outcomes and strengthening long-term partnerships across the country.

In Short

• Strategic, service-driven leader needed for Customer Success role.
• Build relationships with district and school partners.
• Lead a team of Engagement Managers for implementation and support.
• Ensure team meets retention and growth targets.
• Implement customer segmentation strategy for better service.
• Own retention and expansion targets across accounts.
• Design scalable customer journeys.
• Maintain focus on AI and automation in service delivery.
• Track success metrics and share insights with leadership.
• Foster collaboration with Sales and Account Executives.

Requirements

• Experience in Customer Success or related fields.
• Strong leadership and team management skills.
• Ability to design and operationalize customer journeys.
• Data-driven mindset and analytical skills.
• Experience with AI and automation strategies.
• Excellent communication and collaboration skills.
• Proven track record in retention and growth strategies.

Benefits

• Opportunity to impact student outcomes.
• Work with a mission-driven team.
• Professional development opportunities.
• Flexible work environment.
• Competitive compensation package.