Client Experience Associate - Remote

Overview

As a Client Experience Associate, you’ll be the dedicated, friendly point of contact for all Acquisition.com Scaling Workshop attendees and book customers, focusing on creating exceptional experiences.

In Short

• Deliver warm, personalized support via phone, email, and SMS.
• Collaborate with internal teams to ensure smooth workshop experiences.
• Research and resolve client inquiries promptly.
• Maintain accurate records of client interactions.
• Identify trends to enhance client experiences.
• Share insights with leadership for process improvements.

Requirements

• 3+ years in Customer Service or Client Experience roles.
• Strong client-first mindset and enthusiasm for helping others.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize under pressure.
• Experience with CRM or ticketing systems like Zendesk or HubSpot.
• Proficiency with Microsoft Office or Google Workspace.
• Self-directed and motivated to deliver high-quality results.

Benefits

• Competitive salary range.
• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Professional development opportunities.