Care Experience Associate - Remote

Overview

The Care Experience Associate at Equip will support patient and family engagement, ensuring a consistent onboarding experience while working cross-functionally with various departments.

In Short

• Respond to tasks in a timely manner.
• Provide exceptional patient care through various communication methods.
• Follow workflows to enhance scheduling satisfaction.
• Conduct proactive outreach to identify patient needs.
• Ensure patient satisfaction through quality service.
• Meet service goals and performance standards.
• Adapt communication style to diverse backgrounds.
• Complete documentation accurately and timely.
• Perform additional duties as assigned.

Requirements

• 1+ years of customer service experience in healthcare.
• Ability to work collaboratively in a team.
• Eagerness to learn and adapt to changes.
• Flexibility in a fast-paced environment.
• Accountability for day-to-day tasks.
• Passion for mental health and customer care.
• Effective written and verbal communication skills.
• Dependability in task completion.
• Integrity in all interactions.
• Strong organizational and time management skills.

Benefits

• Fully virtual work environment.
• Engaged and diverse company culture.
• Opportunity to impact patient care positively.
• Commitment to diversity, equity, inclusion, and belonging.
• Recognition and awards for company excellence.