Vice President of Customer Success - Remote

Overview

The Vice President of Customer Success is a key member of the PTC Business Unit executive leadership team, responsible for shaping and executing strategies that drive customer satisfaction, retention, and growth.

In Short

• Remote position, must reside in the USA.
• Focus on software service delivery and implementation.
• Key member of the executive team.
• Responsible for customer success initiatives.
• Oversee service delivery lifecycle.
• Lead a high-performing team.
• Develop long-range plans for customer retention.
• Partner with sales leadership for go-to-market strategies.
• Implement key performance indicators.
• Advocate for a positive work environment.

Requirements

• 10+ years of leadership experience in enterprise software services.
• Proven success managing P&L and building high-margin services.
• Strong financial and analytical skills.
• Excellent client-facing skills.
• Background in technical delivery and business development.
• Bachelor’s degree required, MBA preferred.
• Strong communication skills.
• Ability to work under pressure and meet deadlines.
• Experience in strategic planning.
• Availability for flexible work hours.

Benefits

• Medical insurance.
• Employer Paid Short Term Disability.
• Flexible PTO.
• Vision and Dental Insurance.
• 401(k) Plan with Employer match.
• Basic Life, AD&D, and Disability Insurance.
• Employee Assistance Program.
• Paid Holidays.
• Eligible for bonuses.
• Qualify for annual Company trip.