Vice President, Customer Success - Remote

Overview

The Vice President of Customer Success at Wheel will lead the client success initiatives, ensuring high client satisfaction and driving growth in the healthcare and virtual care sectors.

In Short

• Lead enterprise accounts and ensure client satisfaction.
• Develop and manage a high-performing client success team.
• Drive client retention and expansion strategies.
• Oversee client implementation and improve methodologies.
• Collaborate with operational teams to meet client requirements.
• Partner with leadership for successful platform delivery.
• Optimize client onboarding and ongoing usage strategies.
• Analyze client data for product and service improvements.
• Report on client success metrics and drive initiatives.
• Stay informed on industry trends in client success.

Requirements

• 12+ years in client success or account management in healthcare.
• 7+ years managing client success teams.
• Experience managing P&L and driving business optimization.
• Understanding of R&D and tech products in healthcare.
• Proven track record in client satisfaction and growth.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building skills.
• Data analysis skills for quick business decisions.
• Project management skills for handling multiple priorities.
• Bachelor’s degree in business or related field; MBA preferred.

Benefits

• Medical, Dental, and Vision coverage.
• Life and Disability insurance.
• 401K match.
• Flexible PTO.
• Parental Leave.
• Stock options.
• Additional programs and perks.