Vice President of Customer Success - Remote

Overview

Ever.Ag is seeking a visionary Vice President of Customer Success to lead and scale our customer success operations across the entire software division. This strategic role is critical to driving exceptional customer satisfaction, retention, and growth. You will shape the customer journey, foster deep relationships with enterprise clients, and ensure our customers realize maximum value from Ever.Ag’s solutions.

As a key member of the leadership team, you will champion a customer-first culture, align cross-functional efforts, and leverage data-driven insights to deliver measurable impact. If you thrive on building high-performing teams, influencing strategy, and driving operational excellence, this is your opportunity to make a lasting mark on a global leader in ag-tech.

In Short

• Lead and mentor the Customer Success team, setting clear goals and driving accountability.
• Define and continuously refine a comprehensive customer success framework across all software business units.
• Build strong executive-level relationships with enterprise accounts to ensure long-term partnership and loyalty.
• Develop and report on customer health metrics, retention KPIs, and adoption trends to inform strategic decisions.
• Drive adoption and optimization of the Gainsight platform for proactive customer engagement and health tracking.
• Manage renewals with precision—ensuring policy adherence, accurate forecasting, and revenue growth.
• Promote customer engagement with Ever.Ag University and the Customer Support portal.
• Ensure adherence to project management standards, focusing on scope, budget, and margin improvement.
• Collaborate with the Director of Services to optimize delivery and enhance customer satisfaction.
• Oversee creation of impactful training content to accelerate product adoption and customer success.

Requirements

• Bachelor's degree in business management or other related field is required; Masters preferred.
• 10+ years in customer success, account management, or a related field.
• Excellent project management skills, with a proven ability to manage multiple projects simultaneously.
• Outstanding communication and interpersonal skills, with an emphasis on relationship building.
• Experience with CRM software and data management tools.
• People manager experience required.

Benefits

• Opportunity to shape the customer journey and enhance customer satisfaction.
• Work in a dynamic, innovative AgTech environment.
• Collaboration with cross-functional teams.
• Leadership role with significant autonomy.
• Ability to make a lasting impact on a global leader in ag-tech.