Technical Account Manager - Remote

Overview

This position is for a Technical Account Manager who will work remotely, closely collaborating with clients to enhance their security and identity management systems.

In Short

• Provide technical recommendations based on clients' identity and security needs.
• Facilitate visibility into the product roadmap.
• Assist with configuration and feature flows.
• Conduct business reviews with customer leadership.
• Assist in strategizing platform roll-outs and upgrades.
• Provide ad-hoc training for skill development.
• Engage in support ticket escalations.
• Conduct product demonstrations.
• Coordinate with cross-functional teams.
• Provide feedback for product enhancements.

Requirements

• Understanding of Java and web technologies.
• 5 years of enterprise customer-facing experience.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Experience with CRM systems like SFDC.
• Ability to manage tasks effectively.
• Proven track record with large enterprise clients.
• Experience with Identity Management or Access Management.
• On-call availability may be required.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.
• Commuter Offset (specific locations).
• A company culture that empowers you.
• Employee Resource Groups for belonging.
• Regular company bonding events.
• Global volunteering initiatives.