Technical Account Manager - Remote

Overview

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.

In Short

• Partner with Enterprise customers to maximize business value of Miro.
• Act as a fractional strategic advisor for customers.
• Guide workflow optimization and drive AI-powered adoption.
• Monitor platform health and deliver insights for improvement.
• Equip internal champions with strategies for scaling adoption.
• Collaborate with Customer Success Managers for impactful reviews.
• Provide robust adoption reporting and analytics.
• Navigate organizational change for strategic alignment.
• Support customer Centers of Excellence with best practices.
• Willing to travel to customer sites up to 25%.

Requirements

• 5+ years in consulting, technical account management, or customer success.
• Strong technical fluency with APIs and enterprise IT ecosystems.
• Proven ability in workflow optimization and change management.
• Expertise in platform analytics for data-informed decisions.
• Skilled at facilitating executive-level discussions.
• Familiarity with collaboration tooling is a plus.
• Highly proactive and strategic thinker.

Benefits

• 401k matching + Competitive equity package.
• Excellent Medical, Dental and Vision health benefits.
• Fertility & Family Forming Benefits.
• Flexible time off.
• Lunch, snacks, and drinks provided in the office.
• Wellbeing benefit and WFH equipment allowance.
• Annual learning and development allowance.
• Up to $2,000 of charitable donation matches each year.