Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) serves as a liaison between Availity’s technical teams and strategic health plan partners, ensuring alignment of products and services with customer needs.

In Short

• Act as a point of contact for assigned accounts.
• Ensure customer success and build long-term relationships.
• Coordinate cross-functional efforts and manage timelines.
• Provide exceptional customer service and support.
• Facilitate meetings and engage with stakeholders.
• Support re-contracting processes and pricing proposals.
• Monitor account retention and growth opportunities.
• Communicate regularly with accounts via various channels.
• Establish and maintain Relationship Account Plans.
• Stay current on industry trends and competitive data.

Requirements

• 3+ years of account or customer management experience.
• Associate degree in Business, Finance, Marketing, or equivalent work experience.
• Strong interpersonal and communication skills.
• Knowledge of healthcare payer processing and IT operations.
• Problem-solving abilities and analytical skills.
• Experience with Salesforce, Jira, and Gainsight is a plus.
• Ability to manage complex projects effectively.
• Highly motivated and proactive approach to work.
• HIPAA knowledge is required.
• Team player with a collaborative mindset.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Comprehensive healthcare, vision, and dental benefits.
• 401k match program from day one.
• Unlimited PTO for salaried associates.
• Education reimbursement opportunities.
• Paid Parental Leave for all parents.
• Wellness reimbursement for gym memberships.
• Engagement in community service and volunteer opportunities.
• Culture of continuous learning and development.