Senior Technical Account Manager - Remote

Overview

As a Senior Technical Account Manager at CrowdStrike, you will provide proactive technical support to our Premium Support customers in the cybersecurity industry, ensuring their success and satisfaction.

In Short

• Serve as primary technical contact for Premium Support customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct proactive health checks and product training.
• Advocate for customers with internal stakeholders.
• Research and resolve technical issues promptly.
• Create knowledge base content for internal use.
• Support sales teams in identifying expansion opportunities.
• Drive timely resolution of support cases.
• Collaborate with cross-functional teams as needed.
• Identify renewal risks and work to mitigate them.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Collaborative attitude and commitment to customer success.
• Ability to travel up to 25%.
• Bonus: CISSP or ITIL Certification, 3+ years in Customer Success.
• Bonus: Experience with Linux, Mac, Python scripting, RestAPI.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Commitment to diversity and equal opportunity.
• Support for veterans and individuals with disabilities.
• Equal pay for equal work commitment.