Technical Support Engineer - Remote

Overview

As a Technical Support Engineer at CrowdStrike, you will play a crucial role in ensuring customer satisfaction by addressing technical issues and providing effective solutions in a remote-first environment.

In Short

• Serve as customer liaison to resolve issues via various communication channels.
• Research and troubleshoot customer technical issues in a timely manner.
• Escalate cases when customer satisfaction is at risk.
• Contribute to knowledge base content for future reference.
• Provide technical guidance to customers integrating CrowdStrike services.
• Document bugs and collaborate with engineering on product issues.
• Lead technical communications within the team.
• Act as a Subject Matter Expert on key product features.
• Push for process improvements to enhance customer experience.
• Exceed customer expectations in response quality and timeliness.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years in customer support or related roles.
• Technical expertise in Windows operating systems.
• Experience in endpoint security and network troubleshooting.
• Excellent relationship management and communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and organizational abilities.
• Ability to handle tough customer situations calmly.
• Knowledge of cloud technologies is a plus.
• Security certifications are a bonus.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.
• Equal opportunity employer committed to diversity.
• Support for veterans and individuals with disabilities.