Senior Technical Account Manager - Remote

Overview

At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

In Short

• Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
• Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
• Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
• Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications
• Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
• Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions
• Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership.
• Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.

Requirements

• 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company
• Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
• Fluency in English
• Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
• Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
• Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

Benefits

• Stock options that ensure you share in our success
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Medical insurance to ensure you're feeling great physically and mentally
• 1 day off per year for volunteering activities