Senior Technical Account Manager - Remote

Overview

The Senior Technical Account Manager serves as a strategic technical advisor for enterprise clients, guiding them through platform integrations, optimization initiatives, and ongoing technical support.

In Short

• Act as the primary technical point of contact for enterprise clients.
• Develop and oversee implementation strategies that align client technical requirements with platform capabilities.
• Lead operational and optimization strategies to maximize performance.
• Conduct technical reviews to identify areas for improvement.
• Serve as a trusted advisor for effective use of technical solutions.
• Resolve complex technical issues by collaborating with internal teams.
• Facilitate communication between client technical teams and internal teams.
• Support technical roadmap planning and feature adoption.
• Maintain up-to-date knowledge of platform functionality.
• Contribute to internal knowledge sharing and mentoring.

Requirements

• Deep technical expertise in account management.
• Experience in client-facing roles.
• Strong problem-solving skills.
• Ability to manage complex workstreams.
• Experience with workflow configuration and algorithmic enhancements.
• Excellent communication skills.
• Ability to mentor and coach teammates.
• Strong understanding of platform capabilities.
• Experience in technical support and optimization initiatives.
• Ability to build trusted partnerships with clients.

Benefits

• Dynamic remote-first work environment.
• Opportunities to lead initiatives.
• Mentorship and coaching opportunities.
• Contribution to shaping technical account management processes.
• Enhancing client performance and satisfaction.