Senior Technical Account Manager - Remote

Overview

As a Technical Account Manager at CrowdStrike, you will provide proactive technical support to Premium Support customers in the cybersecurity domain, ensuring their success and security.

In Short

• Serve as primary technical contact for customers.
• Onboard new customers to CrowdStrike platforms.
• Conduct periodic health checks and provide product training.
• Act as a customer advocate with internal stakeholders.
• Research and resolve technical issues for customers.
• Lead cross-functional groups for escalated cases.
• Create knowledge base content for internal use.
• Identify renewal risks and collaborate on solutions.
• Support sales teams in account expansion opportunities.
• Drive timely resolution of support cases.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of web technologies and security infrastructures.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Collaborative attitude and ability to travel up to 25%.
• Preferred: CISSP or ITIL Certification.
• 3+ years in Customer Success/Support/Technical Account Management.
• Deep expertise in Linux and Mac platforms.
• Experience with Python Scripting and RestAPI.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks and volunteer opportunities.
• Vibrant office culture with great amenities.
• Great Place to Work Certified™ globally.
• Equal opportunity employer committed to diversity.