Senior Technical Account Manager - Remote

Overview

The Senior Technical Account Manager at NiCE is responsible for managing customer relationships post-purchase, ensuring customer success through technical support, and advocating for customer needs within the organization.

In Short

• Serve as the primary contact for assigned accounts.
• Engage with customers to ensure successful implementation of products.
• Resolve complex technical issues and provide excellent customer service.
• Work collaboratively with various internal teams to support customer needs.
• Conduct regular meetings to review account status and address concerns.
• Provide training and resources to help customers maximize their investment.
• Mentor junior team members and contribute to knowledge sharing.
• Travel occasionally to customer sites as needed.
• Prepare customized presentations for account reviews.
• Maintain accurate records and documentation in CRM systems.

Requirements

• 6+ years in a Technical/Service role in software or telecommunications.
• Strong analytical and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of contact center software and technology.
• Experience in managing customer relationships effectively.
• Understanding of TCP/IP networking and VoIP technology.
• Ability to work independently and manage projects.
• Demonstrated customer service excellence.

Benefits

• Opportunity to work with leading technology in customer experience.
• Collaborative and innovative work environment.
• Professional development and mentorship opportunities.
• Flexible work arrangements.
• Participation in projects that improve company processes.
• Competitive salary and benefits package.
• Access to a global network of professionals.
• Recognition for outstanding performance.
• Supportive company culture focused on diversity and inclusion.
• Travel opportunities to engage with customers directly.