Senior Technical Account Manager - Remote

Overview

Oasis Security is building the future of non-human identity (NHI) management, helping enterprises regain control over service accounts, secrets, workloads, automation bots, and more.

In Short

• Act as the voice of the customer within the organization.
• Lead the technical onboarding process for new customers.
• Establish and maintain strong relationships with key stakeholders.
• Monitor customer usage and engagement for upselling opportunities.
• Work closely with Product teams to drive product adoption.
• Identify and resolve obstacles to customer success.
• Utilize training resources to support customer education.
• Manage the customer life cycle experience.
• Collect client feedback and prioritize requests.
• Implement repeatable processes to maximize product adoption.

Requirements

• 5+ years in customer-facing roles.
• Strong problem-solving skills.
• Experience with Cyber/Identity solutions for enterprises.
• Experience interfacing with technical end customers.
• Proven ability to increase customer satisfaction and retention.
• Experience in an early-stage company is preferred.
• Ability to manage multiple projects with attention to detail.
• Strong communication and interpersonal skills.
• Track record of owning customer relationships.
• Excellent collaboration skills across teams.

Benefits

• Work for a leading innovator in cybersecurity.
• Competitive compensation and comprehensive benefits.
• Dynamic work environment focused on learning and development.
• Career growth opportunities in a rapidly growing organization.