Remote Otter LogoRemoteOtter

Senior Technical Account Manager - Remote

Posted 4 weeks ago
Sales / Business
Full Time
USA, Canada

Overview

Prelude Security is pioneering a new standard in security validation, helping organizations evaluate the effectiveness of security controls and optimize defenses.

In Short

  • Serve as the primary technical point of contact for customer accounts.
  • Lead product demonstrations and technical workshops.
  • Translate customer requirements into implementation plans.
  • Troubleshoot and resolve technical issues.
  • Develop and maintain technical documentation.
  • Act as a customer advocate for product enhancements.
  • Support data extraction and automation using the Prelude API.
  • Assist with prototype integrations with security tools.

Requirements

  • 10+ years in technical account management or a similar role.
  • Background in endpoint security or IT systems.
  • Ability to explain complex security concepts.
  • Strong communication skills and customer-first mindset.
  • Self-starter in fast-paced environments.
  • Strong scripting skills (Python or PowerShell).

Benefits

  • Fully remote team across the US & Canada.
  • Generous healthcare benefits.
  • Flexible PTO.
  • Home-office support.
  • Commitment to quality and collaboration.
Prelude logo

Prelude

Prelude Research is a dynamic and innovative company focused on redefining endpoint security in an increasingly complex threat landscape. With a small team of dedicated security researchers and software developers, Prelude is backed by prominent investors such as Sequoia Capital and Insight Partners. The company is currently developing an advanced security solution that is in early-access release. Prelude fosters a remote work culture across the US and Canada, emphasizing trust, autonomy, and excellence. The organization values high-performing individuals who are committed to continuous improvement and collaboration, offering generous benefits including healthcare, flexible PTO, and home-office support.

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