Senior Technical Account Manager - Remote

Overview

Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.

At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.

Want to make a big difference? We encourage you to apply!

In Short

• High-energy, customer-focused role in Customer Success team.
• Ensure customers maximize the value of their investment in Salt Security.
• Proactive customer engagement and hands-on delivery of best practices.
• Collaborate cross-functionally with Sales, Product, and Engineering teams.
• Deep knowledge of cybersecurity and cloud infrastructure required.
• Manage customer relationships from users to executive stakeholders.
• Develop action plans to advance customer value realization.
• Explain network security concepts to diverse customers.
• Balance project management with customer goals.
• Contribute to team growth and improve systems and processes.

Requirements

• 5+ years in solution delivery or technical account management.
• Experience managing enterprise-level customer relationships.
• Technical background in network security or related fields.
• Understanding of HTTP protocol details and tools like Postman.
• Proven track record in improving customer satisfaction.
• Excellent written and verbal communication skills.
• Strong time management and multi-tasking abilities.
• Bachelor's degree in computer science, cybersecurity, or related fields.

Benefits

• Opportunity to make a significant impact in a high-growth startup.
• Work in a collaborative and innovative team environment.
• Engagement with diverse challenges in API security.
• Potential for personal and professional growth.
• Be at the forefront of customer satisfaction and success.