Senior Technical Account Manager - Remote

Overview

We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is primarily responsible for serving as the technical liaison and trusted advisor to high-value clients, while also providing hands-on support across Citrix, virtualization, storage, and networking for a select few customers. The ideal candidate will have a good understanding of enterprise IT infrastructure, a strong customer orientation and a willingness to roll up their sleeves when necessary.

In Short

• Act as the primary technical escalation point of contact for assigned customers.
• Understand each client’s business goals and technical environment.
• Regularly review system health reports and performance metrics.
• Collaborate with internal support and engineering teams.
• Communicate complex technical issues to stakeholders.
• Support event, incident, problem, and change management efforts.
• Maintain and support VMware-based environments.
• Support Citrix solutions and troubleshoot policies.
• Perform advanced troubleshooting across networking components.
• Serve as a senior escalation point for technical issues.

Requirements

• Experience with VMware, Cisco UCS, and enterprise storage solutions.
• Experience with Citrix platforms.
• Familiarity with enterprise networking concepts.
• Proven success in a Technical Account Manager role.
• Solid grasp of ITIL processes.
• Excellent communication and interpersonal skills.
• Strong presentation and documentation abilities.
• Highly self-motivated and organized.
• Certifications such as Citrix Certified Professional/Expert.
• Understanding of hybrid and multi-cloud environments.

Benefits

• Opportunity to work with high-value clients.
• Engagement in strategic relationships.
• Hands-on support across various technologies.
• Professional growth and development opportunities.
• Collaborative work environment.