Senior Technical Account Manager - Remote

Overview

Infoblox is a leader in cloud-first networking and security services, empowering organizations to leverage the cloud for simple, scalable, and reliable network experiences.

In Short

• Provide remote and onsite technical support for Infoblox customers and partners.
• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Give prompt and accurate feedback to customers.
• Provide root cause analysis and documentation for outages.
• Recommend enhancements to application/systems functionality.
• Work closely with third-party software vendors and internal teams.
• Provide intuitive solutions and workarounds for customers.
• Install and configure Infoblox products for support lab testing.
• Deliver operational reviews to customers and stakeholders.

Requirements

• Bachelor’s degree in computer science, engineering, or equivalent.
• Minimum 6+ years of experience in a Technical Assistance Center role.
• Excellent verbal and written communication skills in English and Mandarin.
• Solid systems/network administration experience.
• Experience with security threat mitigation at the firewall level.
• Good expertise in TCP/IP and networking protocols.
• Ability to read log-level data.
• Understanding of supporting SaaS products is an advantage.
• Experience in leading continual service improvement efforts.
• Excellent customer service skills and team player mindset.

Benefits

• Comprehensive health, wealth, and wellness coverage.
• Competitive salary and benefits package.
• Generous paid time off.
• Strong company culture focused on transparency and respect.
• Opportunities for career growth and development.