Senior Technical Account Manager - Remote

Overview

The key role of a Senior Technical Account Manager (TAM) is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NICE’s products and services.

In Short

• Building strong customer relationships by understanding their business needs.
• Driving customer success through satisfaction and retention initiatives.
• Proactive account management to identify potential issues and propose solutions.
• Providing strategic insights and best practices to customers.
• Offering technical expertise and support for complex issues.
• Engaging with customers during their go-live preparations.
• Identifying opportunities for product and service improvements.
• Collaborating with internal teams to resolve customer issues.
• Creating and managing Customer Success Plans.
• Delivering product overviews and coaching to customers.

Requirements

• 5+ years in a Technical/Service role in software or telecommunications.
• Demonstrated technical problem-solving proficiency.
• Strong analytical and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong team player with minimal supervision.
• Experience in a fast-paced environment meeting customer time constraints.
• Broad skills in technology and analysis.
• Strong networking knowledge and VoIP technology exposure.
• Understanding of telecommunications architecture.

Benefits

• Flexible working model with hybrid options.
• Opportunities for career growth within a global company.
• Collaborative and creative work environment.
• Access to innovative technology and solutions.
• Work with a market leader in customer experience solutions.