Senior Technical Account Manager - Remote

Overview

The Client Solutions team owns the delivery of Cedar’s product and functionality, maintenance of services, and onward growth and expansion. We’re seeking a Sr. Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, from implementing new features and functionality to maintaining and upleveling the overall technical health of the integrations.

In Short

• Manage the technical aspects of Cedar’s relationship with strategic clients.
• Liaise with operational and technical client stakeholders.
• Serve as the voice of the customer to internal teams.
• Provide technical governance and develop account plans.
• Manage client integration health and mitigate risks.
• Partner with Client Managers for client partnership strategies.
• Drive product adoption and integration health.
• Work cross-functionally with engineering teams.
• Communicate technical and business requirements effectively.
• Excited about improving the healthcare financial experience.

Requirements

• Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.
• Strong technical acumen and proficiency in SQL.
• Ability to influence stakeholders’ decision making.
• Experience with enterprise healthcare systems or payment processing technologies.
• Comfortable in an entrepreneurial environment.
• Excited about Cedar's mission.

Benefits

• Competitive salary and equity eligibility.
• Unlimited PTO for vacation and mental health days.
• 16 weeks paid parental leave.
• Diversity initiatives and employee resource groups.
• 401(k) matching up to 3% of annual compensation.
• Access to mentorship and development resources.