As a Senior Technical Account Manager with CrowdStrike, you will provide proactive technical support to our Premium Support customers, ensuring their success and security.

In Short

Serve as primary technical contact for customers in the DACH region.
Onboard new customers to the CrowdStrike platforms.
Conduct periodic health checks and product training.
Advocate for customers with internal stakeholders.
Research and resolve technical issues promptly.
Lead cross-functional groups for escalated cases.
Create knowledge base content for internal use.
Identify renewal risks and collaborate on solutions.
Support sales teams in account expansion opportunities.
Drive timely resolution of support cases.

Requirements

Bachelor’s Degree or equivalent experience.
Fluent in German.
Experience with Windows Server Operating Systems.
Knowledge of enterprise web technologies and security.
Excellent customer service and communication skills.
Proven problem-solving abilities.
Collaborative attitude.
Ability to travel up to 25%.
Commitment to customer success.
Bonus: CISSP or ITIL Certification, 3+ years in Customer Success/Support.

Benefits

Remote-friendly and flexible work culture.
Market leader in compensation and equity awards.
Comprehensive wellness programs.
Competitive vacation and holidays.
Paid parental and adoption leaves.
Professional development opportunities.
Employee Resource Groups and volunteer opportunities.
Vibrant office culture with world-class amenities.
Great Place to Work Certified™ globally.

No Longer Taking Applications

Humio ApS

CrowdStrike, Inc. is a global leader in cybersecurity, dedicated to stopping breaches through its innovative, cloud-native platform that provides unparalleled protection against sophisticated cyberattacks. Founded in 2011, the company has transformed the cybersecurity landscape by combining advanced endpoint protection with expert intelligence. CrowdStrike is recognized for its commitment to an inclusive, remote-first culture that empowers employees with flexibility and autonomy. The company values innovation, customer commitment, and collaboration, making it a top workplace for those passionate about shaping the future of cybersecurity. With a focus on diversity and equity, CrowdStrike fosters a culture where every individual is valued and encouraged to succeed.

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