Senior Enterprise Technical Support Engineer - Remote

Overview

An exciting opportunity to join Infoblox as a Senior Enterprise Technical Support Engineer, providing technical assistance to customers and enhancing their experience.

In Short

• Provide remote technical support for Infoblox customers and partners
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of tech notes and articles
• Recommend solutions to enhance application and systems functionality
• Use intuition and innovation to provide solutions for customers
• Install and configure Infoblox products for support lab testing
• Support a 24x7x365 organization by working rotational shifts

Requirements

• 18+ months of experience with remote technical support and systems administration
• Solid knowledge of TCP/IP and networking protocols
• Good knowledge of DNS, DHCP, and related technologies
• Excellent verbal and written communication skills
• Understanding of operating systems such as Microsoft/Linux
• Working knowledge of L2 and L3 devices
• Strong customer service skills
• Outstanding analytical and organizational abilities
• Self-starter with the ability to multi-task in a fast-paced environment
• Bachelor’s degree or relevant experience is required

Benefits

• Comprehensive health, wealth, and wellness coverage
• Competitive salary and benefits package
• 401k with company match
• Generous paid time off
• Strong company culture focused on transparency and respect