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Technical Support Engineer - Enterprise - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Technical Support Engineer - Enterprise is responsible for managing, tracking, diagnosing, and troubleshooting complex technical issues in Enterprise Tech Support while providing guidance to other employees.

In Short

  • Resolve technical issues with minimal user disruption.
  • Determine root causes of errors and bugs.
  • Perform data analysis to assess impact of issues.
  • Utilize engineering tools for data modification.
  • Communicate with customers for urgent inquiries.
  • Develop proactive approaches for issue resolution.
  • Collaborate with Technical Leads for quality solutions.

Requirements

  • 2-3 years in Customer Support, Technical Support, or Software Development.
  • Computer Science/Engineering background.
  • Fluent in spoken and written English.
  • Team player in a professional environment.
  • Exceptional performance record.
  • Familiarity with hardware and firmware troubleshooting.
  • Overall technical expertise.
  • Flexibility for on-call rotation.

Benefits

  • Diverse and inclusive workplace.
  • Equal opportunity employer.
Motive logo

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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