Enterprise Technical Support Engineer - Remote

Overview

Infoblox is a leader in cloud-first networking and security services, looking for an Enterprise Technical Support Engineer to provide technical assistance to customers.

In Short

• Provide remote technical support for customers and partners
• Take ownership of customer issues
• Research, diagnose, and troubleshoot customer issues
• Provide prompt feedback to customers
• Document knowledge in tech notes and articles
• Recommend solutions to enhance application functionality
• Provide innovative solutions for customers
• Install and configure products for testing
• Support a 24x7 organization with on-call responsibilities

Requirements

• 1+ years in remote technical support or network administration
• Solid knowledge of TCP/IP and networking protocols
• Ability to learn DNS, DHCP, and related technologies
• Excellent verbal and written communication skills
• Understanding of operating systems (Microsoft/Linux)
• Working knowledge of L2, L3 devices
• Strong customer service skills
• Outstanding analytical and organizational ability
• Self-starter and team player
• Bachelor’s degree or relevant experience

Benefits

• Comprehensive health, wealth, and wellness coverage
• Competitive salary and benefits package
• 401k with company match
• Generous paid time off
• Strong company culture
• Opportunities for career growth
• Supportive work environment
• Focus on continuous learning
• Diversity, equity, and inclusion initiatives
• Employee programs