EUX Engineer L2 - Remote

Overview

The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues.

In Short

• Provide first-level contact and problem resolution for customer issues.
• Assist Level I technicians with escalated issues.
• Update and maintain Help Desk Documentation and knowledgebase articles.
• Work on tickets escalated by Level I engineers.
• Communicate with customers within SLA timeframe.
• Troubleshoot issues with desktops, laptops, and thin clients.
• Provide training to fellow team members.
• Maintain user accounts in Active Directory.
• Setup and troubleshoot printers and mobile devices.
• Continuously improve upon technical and soft skills.

Requirements

• 3-5+ years Technical Call Center/Help Desk experience.
• Comfortable with investigating and troubleshooting client issues.
• Proficient in Windows Operating systems and MS Office applications.
• Basic knowledge of network technologies and security principles.
• Associates Degree in Information Technology or equivalent experience.
• Relevant industry certifications preferred (e.g., CompTIA A+, Network+).

Benefits

• Equal Opportunity Employer.
• Commitment to diversity and inclusion.
• Supportive team environment.
• Opportunities for professional development.