Inside Sales Representative - Remote

Overview

The Inside Sales Representative (ISR) plays a critical role in supporting the sales organization by managing quoting, vendor coordination, renewals, and customer engagement throughout the sales lifecycle.

In Short

• Partner with Account Executives to support new business, renewals, and expansion opportunities.
• Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
• Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
• Support deal registration, pricing approvals, and vendor programs as required.
• Work with technology vendors to obtain pricing, availability, and product information.
• Identify suitable product alternatives for discontinued or constrained items.
• Track lead times, supply chain constraints, and communicate updates to sales teams and customers.
• Communicate professionally with customers regarding quotes, renewals, licensing, and order status.
• Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment.

Requirements

• Excellent verbal and written communication skills.
• Prior successful experience as an ISR or prior successful technology support experience.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Able to work collaboratively as part of a sales team.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.

Benefits

• Collaborative team environment with strong AE/ISR partnership.
• Remote with some local office presence.
• Occasional travel (approximately 15%).
• Exposure to leading technology solutions and vendors.