Cloud Customer Success Manager - Azure/AWS - Remote

Overview

We are seeking an experienced Cloud Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program.

In Short

• Conduct customer business reviews focused on cloud utilization.
• Collaborate with peers to steer CSP operations.
• Act as a liaison between customers and vendors.
• Build and maintain trusted advisor relationships with customers.
• Maintain documentation of processes for cloud resource utilization.
• Define, measure and monitor KPIs and SLAs for customer satisfaction.
• Own the post-sales relationship.

Requirements

• 1-2 years as a Customer Success Manager or similar role.
• Experience with Microsoft Azure & AWS cloud platforms.
• Willingness to obtain FinOps Practitioner Certification.
• BS Degree in Business or Technology related field.
• Experience optimizing workflows and implementing process improvements.
• Technical and business problem-solving skills.
• Strong interpersonal skills including mentoring and coaching.
• Ability to prioritize and manage competing demands.
• Experience working with clients on business solutions.
• Prior experience with public cloud billing models preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a growing company.
• Inclusive work environment.
• Professional development opportunities.