Customer Success Manager - Remote

Overview

Join a mission-driven team at FutureFit AI that is using cutting-edge AI to connect people to meaningful careers and industries to the talent they need to thrive.

In Short

• Own a portfolio of customers and drive their success with our platform.
• Build strong relationships with key stakeholders in customer accounts.
• Provide comprehensive support throughout the customer journey.
• Drive platform adoption and guide customers to achieve their objectives.
• Cultivate product expertise and stay updated on new features.
• Identify renewal and upsell opportunities.
• Represent the voice of the customer in shaping product development.

Requirements

• Proficiency in relationship management, problem-solving, and communication.
• Experience in project management and strategic planning.
• Ability to navigate difficult conversations and develop presentations.
• Data analysis and manipulation skills.

Benefits

• Work directly with the founding team.
• Unlimited PTO.
• Health care benefits.
• 401(K) for US team members.
• Career development budget.
• Technology reimbursement.
• Flexible schedules built on trust.