Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 3 days ago
Sales / Business
Full Time
Sweden

Overview

Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization. In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy.

In Short

  • Act as a business partner to the customer.
  • Present to stakeholders the opportunities and usage of the contact center.
  • Conduct stakeholder mapping and decision maker analysis.
  • Drive adoption of Calabrio products.
  • Align customer needs with solutions offered by the product suite.
  • Identify and close upsell/cross-sell opportunities.
  • Retain and renew customers.
  • Partner across internal Calabrio experts.
  • Create advocates for Calabrio.

Requirements

  • Expert relationship builder.
  • Deep understanding of customer business models.
  • Technical savvy.
  • Solutions oriented.
  • Thrives on customer satisfaction.

Benefits

  • Be part of a dynamic team.
  • Opportunity to reshape customer experience.
  • Work in a fast-paced, growing environment.
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

Share This Job!

Save This Job!

Similar Jobs:

enosix logo

Customer Success Manager - Remote

enosix

5 days ago

Join enosix as a Customer Success Manager to build relationships and drive customer satisfaction in a fast-paced environment.

USA
Full-time
Sales / Business
6Sense logo

Customer Success Manager - Remote

6Sense

5 days ago

The Customer Success Manager is responsible for driving customer success and optimizing business opportunities.

India
Full-time
Customer Service
Xello logo

Customer Success Manager - Remote

Xello

5 days ago

Join Xello as a Customer Success Manager to foster client relationships and drive their success.

Worldwide
Full-time
Customer Service
$80,000 - $100,000/year
Plasmidsaurus logo

Customer Success Manager - Remote

Plasmidsaurus

7 days ago

Plasmidsaurus is seeking a Customer Success Manager to enhance the customer experience and support scientists in their research endeavors.

Worldwide
Full-time
Customer Service
DeepSeas logo

Customer Success Manager - Remote

DeepSeas

1 week ago

The Customer Success Manager will ensure customer satisfaction and drive product adoption while managing relationships and account growth.

USA
Full-time
Customer Service