Customer Success Manager - Remote

Overview

Plasmidsaurus is transforming the way scientists sequence DNA — delivering lightning-fast, accurate, and cost-effective long-read sequencing to thousands of labs around the world. As we scale globally and deepen our impact, we’re hiring a Customer Success Manager to help our customers succeed at every step of their scientific journey.

In Short

• Play a foundational role in scaling the customer experience at Plasmidsaurus.
• Own the customer lifecycle from onboarding through renewal and expansion.
• Build trusted relationships with key scientific and institutional stakeholders.
• Collaborate closely with sales, lab operations, and product teams.
• Identify and proactively address customer needs.
• Monitor account health and usage metrics.
• Serve as a voice of the customer and capture feedback.
• Help build processes, systems, and playbooks that scale.
• Educate customers on new capabilities/products and best practices.
• Contribute to a culture of scientific excellence and customer obsession.

Requirements

• 6-8 years of experience in customer success or account management.
• Strong scientific fluency, experience with researchers or sequencing labs.
• Excellent communicator, able to translate technical ideas.
• Startup mindset, comfortable in a fast-paced environment.
• Proven ability to manage multiple accounts simultaneously.
• Passion for helping customers achieve their goals.
• Experience with CRM tools (e.g., HubSpot, Salesforce).

Benefits

• Be part of a mission-driven, science-focused company.
• Work alongside brilliant scientists, engineers, and operators.
• Influence how we build our customer success function.
• Competitive compensation, equity, and benefits.
• Travel opportunities to visit key customers and attend conferences.
• Join a company that’s bootstrapped, profitable, and growing fast.