Customer Success Manager - Remote

Posted 6 days ago

Customer Service

Full Time

Worldwide

Relationship Management

Revenue Growth

Overview

As a Customer Success Manager at CloudBolt, you will play a critical role in driving customer value, retention, and revenue growth. You will act as a strategic partner to our customers—guiding them through their journey, ensuring successful adoption, and identifying opportunities for expansion.

In Short

Serve as the trusted advisor and primary point of contact for your customers throughout their lifecycle.
Lead successful onboarding and enablement efforts to ensure customers achieve time-to-value quickly and consistently.
Drive adoption of CloudBolt solutions by understanding customer goals, use cases, and success metrics.
Deliver a proactive engagement strategy, leveraging health scores and usage insights to anticipate needs and mitigate risks.
Own customer outcomes and commercial success by managing renewals, expansion, and upsell opportunities.
Partner with Sales to identify and close growth opportunities.
Achieve and exceed retention and growth targets.
Collaborate closely with Sales, Support, Product, and Engineering.
Turn satisfied customers into CloudBolt Champions.
Engage stakeholders at all levels through clear communication.

Requirements

5+ years of experience in Customer Success, Account Management, or Sales.
Proven track record of managing a portfolio of accounts.
Demonstrated sales acumen and negotiation skills.
Strong ability to prioritize and manage time effectively.
Passionate about delivering exceptional customer experiences.
Excellent verbal and written communication skills.
Self-starter who is resourceful and curious.
High attention to detail and consistency in delivering results.
Proficiency with CRM and support tools like Salesforce and Zendesk.

Benefits

Medical/Dental/Vision coverage.
401k with Company Match.
Health & Dependent Care FSA.
Unlimited PTO.
11 Company Holidays.
Volunteer/Community Engagement Day.
Tuition Reimbursement.
Paid Parental Leave.
Equity Grants.
Monthly Cellphone & Home internet Reimbursement.

Cloudbolt Software

CloudBolt Software is dedicated to enhancing cloud investment returns through innovative solutions. Known as The Cloud ROI Company™, CloudBolt focuses on addressing the challenges of cloud management by providing Augmented FinOps capabilities that leverage AI and machine learning for intelligent automation. The company aims to optimize the entire cloud lifecycle, helping organizations maximize their cloud potential while ensuring effective cost control and decision-making. With a commitment to diversity and inclusion, CloudBolt fosters a collaborative and energetic work environment where employees can thrive and make a meaningful impact.

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