Customer Success Manager - Remote

Posted 2 days ago

Customer Service

Full Time

Customer Success

SaaS

Technical Account Management

Project Coordination

Stakeholder Management

Communication

Problem-Solving

Fieldwork

Overview

The Customer Success Manager will own deployments of devices and nurture existing accounts toward expansion, coordinating logistics and guiding technical onboarding.

In Short

Manage device installations and coordinate logistics.
Lead software setup and user training sessions.
Serve as primary contact for assigned customer portfolio.
Resolve technical escalations quickly.
Monitor adoption metrics and drive usage campaigns.
Collaborate with Sales and Engineering on feature requests.

Requirements

2–5 years in SaaS/hardware implementation or customer success.
Strong project coordination and stakeholder management skills.
Excellent communication and problem-solving abilities.
Comfortable with occasional travel and hands-on fieldwork.
Passion for delivering exceptional customer experiences.

Benefits

Hybrid role with occasional travel around the UK.
25 Days PTO plus your birthday off.
£1000 annual Personal Development Budget.
Regular team social events.

Route Reports

Route Reports is an innovative company specializing in the development of advanced devices and software for the inspection of critical infrastructure such as roads, railways, and airports. By providing real-time data and analytics, Route Reports empowers infrastructure teams to enhance safety and reduce costs. Their market-leading AI hardware and software solutions are utilized by prominent clients in the UK and the US, including Network Rail, Gatwick Airport, and various local councils. The company fosters a collaborative work environment with a focus on customer success, offering hybrid work options and a commitment to employee development.

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