Senior Technical Account Manager - Remote

Overview

Join Highspot as a Senior Technical Account Manager, where you'll drive success for our largest customers by providing specialized product guidance and building strong relationships.

In Short

• Become a product expert on our innovative solutions.
• Serve as the primary technical liaison for strategic customers.
• Provide technical guidance and proactive best practices.
• Collaborate with CSMs, Account Managers, and Product teams.
• Lead discussions during regular customer meetings.
• Identify opportunities for product enhancement based on feedback.
• Manage customer expectations and deliverables effectively.

Requirements

• 5+ years in a client-facing technical role.
• Excellent technical aptitude and troubleshooting skills.
• Strong understanding of software development processes.
• Exemplary communication and interpersonal skills.
• Proven problem-solving and critical thinking abilities.
• Ability to manage multiple projects and clients concurrently.
• Familiarity with CRM and SSO software integration.

Benefits

• Work in a culture that values belonging and empowerment.
• Be part of a mission-driven company focused on sales enablement.
• Opportunity for professional growth and development.
• Collaborate with a team of extraordinary colleagues.