Senior Technical Account Manager - Remote

Overview

The Senior Technical Account Manager (TAM) at NICE is responsible for managing key customer relationships post-purchase, ensuring their success and satisfaction with our products and services.

In Short

• Engage with customers before they go live and provide ongoing support.
• Resolve complex problems and provide excellent technical and customer service.
• Mentor and coach other TAMs.
• Work independently and collaboratively with various teams.
• Demonstrate deep knowledge of CXone products and technologies.
• Conduct training sessions for customers.
• Travel to customer sites as needed (up to 25%).
• Provide high-value technical training to peers.
• Contribute to product strategy and knowledgebase content.
• Maintain clear communication and documentation of interactions.

Requirements

• Bachelor's Degree in Computer Science or related field.
• 8+ years in a Technical/Service role.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills.
• Proficient in Microsoft Office applications.
• Experience with contact center software.
• Ability to multitask in a fast-paced environment.
• Knowledge of TCP/IP networking and VoIP technology is a plus.
• Experience in public speaking and training.
• Ability to work with minimal supervision.

Benefits

• Opportunity to work with leading technology in customer experience.
• Collaborative and innovative work environment.
• Career development and mentoring opportunities.
• Exposure to a diverse range of clients and industries.
• Participation in company meetings and events.