Senior Technical Account Manager - Remote

Overview

As a Senior Technical Account Manager at Wiz, you will play a crucial role in driving customer adoption of our cloud security platform and ensuring their success through expert guidance and support.

In Short

• Plan and execute strategies for customer adoption of the Wiz platform.
• Provide technical guidance and support throughout the customer journey.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers create Success Plans with key performance indicators.
• Resolve technical issues to maintain high customer satisfaction.
• Collaborate with internal teams for effective customer support.
• Assist in contract renewals and expand Wiz usage across organizations.
• Stay updated on cloud security threats and Wiz platform features.

Requirements

• 3+ years in technical customer-facing roles.
• Strong understanding of cloud services and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Excellent problem-solving and troubleshooting skills.
• Proven track record in customer success and relationship management.
• Strong communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or equivalent experience.

Benefits

• Work in a fast-growing and innovative company.
• Opportunity to make a significant impact in cloud security.
• Collaborative and supportive work environment.
• Access to ongoing professional development and training.
• Flexible working arrangements.